Orders that are unused and unopened may be returned within 15 days of receipt for a refund. Once we receive the returned items, the charges will be credited to you. Please be advised that shipping costs are non-refundable. Final sale items, used or opened items cannot be returned. All custom design and personalized orders are final and non-refundable once your order is confirmed.

Please contact Karen@prismajourneydesign.com or by phone (914) 246-2775 M-F 9am-5pm EST for additional return instructions and if an issue arises with your order for any reason, we will do our best to resolve any issue.